Recruitment & Engagement Coordinator

Company: Home Instead
Location: Bismarck, ND
Job Type: Full-Time
Work Setting: In-Office
On-Call Rotation: Approximately one weekend every other month

About the Role
Home Instead is seeking a dedicated and people-focused Recruitment & Engagement Coordinator to lead the recruitment, onboarding, training, and ongoing engagement of our Care Professionals. This position plays a vital role in ensuring we attract, develop, and retain compassionate caregivers while supporting our mission of enhancing the lives of aging adults and their families.
The ideal candidate is highly organized, an excellent communicator, and passionate about building strong relationships with employees throughout their entire employment journey.

Key Responsibilities:

Recruitment & Hiring

• Respond promptly and professionally to employment inquiries.
• Develop and manage recruiting strategies through online platforms, community outreach, schools, churches, job fairs, and referral sources.
• Manage job postings and applicant pipelines using the applicant tracking system.
• Conduct phone screens and interviews in a timely, professional manner.
• Complete reference checks, background screenings, motor vehicle checks, and drug screenings in accordance with Home Instead standards.
• Maintain accurate applicant and employment records, including I-9s, W-4s, driver's licenses, insurance documentation, and personnel files.

Onboarding & Training

• Coordinate and conduct new Care Professional orientation.
• Facilitate required state and Home Instead training programs.
• Ensure new hires have access to all required systems and resources before orientation.
• Review and update orientation and training materials regularly.
• Monitor compliance with all required training and certifications.

Employee Engagement & Retention

• Build strong relationships with Care Professionals through regular communication and support.
• Conduct onboarding touchpoints during the first shift, first week, 30-day, 60-day, and 90-day milestones.
• Perform annual performance reviews and ongoing coaching conversations.
• Recognize birthdays, work anniversaries, and other employee milestones.
• Plan and facilitate Care Professional meetings and engagement activities.
• Conduct exit interviews and identify retention trends.

Employee Relations & Compliance

• Maintain accurate employee availability, attendance, and personnel records.
• Monitor attendance and communicate concerns with the Service Coordinator.
• Document employee and client interactions thoroughly and professionally.
• Ensure compliance with Home Instead standards and applicable federal, state, and local employment laws, including EOE, ADA, FMLA, OSHA, and Department of Labor requirements.
• Conduct regular audits of employment records to maintain compliance.

Team Collaboration

• Partner with the Service Coordinator and Client Care Coordinator to meet staffing needs.
• Assist with client and Care Professional issue resolution.
• Participate in Care Professional and client introductions as needed.
• Answer office phones and assist with client inquiries when necessary.
• Participate in the shared on-call rotation, typically one weekend per month.
• Support additional office operations and projects as assigned.

Qualifications

• Previous experience in recruiting, human resources, staffing, employee engagement, or a related field preferred.
• Excellent interpersonal, communication, and interviewing skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable learning and utilizing applicant tracking and scheduling software.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficient with Microsoft Office and general computer applications.
• Valid driver's license and reliable transportation preferred.

What Success Looks Like
Successful candidates will:

• Recruit and hire qualified Care Professionals consistently.
• Conduct interviews promptly, typically within 48 hours of initial screening.
• Ensure all required training and onboarding requirements are completed on time.
• Maintain accurate employment records and compliance documentation.
• Foster meaningful relationships that improve Care Professional engagement and retention.
• Collaborate effectively with office staff to provide exceptional support to clients and caregivers.

Why Join Home Instead?
At Home Instead, you'll be part of a team dedicated to making a meaningful difference every day. We offer a collaborative work environment, opportunities for professional growth, and the chance to positively impact the lives of older adults, their families, and the Care Professionals who serve them.
If you're passionate about recruiting great people, developing strong teams, and creating an exceptional employee experience, we'd love to hear from you.