Home Instead Office Coordinator
 
If you are a dedicated professional looking for a dynamic role with opportunities to make a meaningful impact on the lives of seniors and their families, we encourage you to apply. Join our amazing team and be a part of our mission to enhance the lives of aging adults and their families.

Company Name: S-6 Senior Services, LLC d.b.a., Home Instead
Job Title: Office Coordinator
Job Type: Part-Time

Objective:
As an independently owned and operated Home Instead franchise, S-6 Senior Services, LLC is seeking an Office Coordinator to join our amazing team. This role is pivotal in ensuring the smooth operation of our office, maintaining high-quality service to clients, and supporting various departments. If you are a detail-oriented, organized individual with excellent communication skills, we welcome you to apply for this dynamic position.

Primary Responsibilities:
- Answer incoming calls in a positive, professional, and knowledgeable manner.
- Greet and welcome all visitors in a friendly, warm, and professional manner.
- Assist in managing canceled shifts and Care Pro availability, and communicate changes to the client.
- First-shift introductions and follow-up as well as ongoing touch points with client and care Pros.
- Communicate with the relevant admin staff regarding attendance policy concerns per Care Pro.
- Fill in for Care Pros during regular business hours, ensuring client care is maintained without disruption.
- Demonstrate open and effective communication with the owner, colleagues, clients, and Care Pros.
- Maintain regular office attendance to fulfill job responsibilities.
- Adhere to all company policies, procedures, and business ethics codes.
- Shared on call responsibility 

Secondary Responsibilities:
- Assist with orientations as needed.
- Share client and Care Pro concerns with management and relevant staff members.
- Participate in Care Pro meetings.
- Actively engage in community outreach efforts to promote our services, and participate in local events.
- Perform all other functions deemed necessary to support office operations.

Education/Experience Requirements:
- High school graduation or equivalent.
- One year of related business experience or equivalent education/work experience.
- Must possess a valid driver’s license.

Knowledge, Skills, and Abilities:
- Positive attitude with a customer service mindset in performing duties within a professional office setting.
- Experience in administrative roles or related positions with a willingness to learn and grow.
- Detail-oriented and can efficiently manage office tasks, schedules, and records.
- Effective written and verbal communication skills, as the Office Coordinator will interact with colleagues, clients, and caregivers regularly.
- Proficiency with office software and tools, including Microsoft Office and Salesforce, is a plus.
- Problem solver with the ability to identify and resolve issues, as well as adapt to changing situations, and priorities.
- A team player who can collaborate with colleagues, including caregivers and management, to ensure smooth operations.
- Patience and professionalism in telephone interactions.
- Dependability is critical for maintaining office operations and schedules.